fitbit aria wifi err

Occassionally it will work but then it goes through the same pattern: sensing, step on, thinking. Of course, using a scale on carpet won’t give a proper measurement but I wanted to see if the behaviour of the scale would change. Channel: Everything has worked perfectly since replacing the router. Your phone or tablet isn't managing other Bluetooth connections. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. Brand new Aria scale. Just don’t let the scale get too cold and it should work fine (however much of an inconvenience it may be in the long run). I was about to buy the surge to go with the aria. No err on my scale. They concluded I had a defective scale and I exchanged it for a new one. Your phone is running the latest version of Windows 10. If you’ve got an aging router then maybe it is a good opportunity to upgrade to get some faster speeds rolled out particularly if it has slower wireless capabilities built in. People must be angry about that.. I´ll try fill another complain to Fitbit and if I geta a answer I will post here.I want to thanks Mr. Chan for the list and as far I can see he tries to help people, but the scale is faulty. This scale is as useless as a turd in a punchbowl. Several walls, floors, or objects between the scale and router can cause interference. How do I find the MAC address of my new Aria scale? While the hardware can support all three simultaneously the router software can be set to offer only particular types of Wi-Fi or combinations thereof. Tried doing the setup again but keep getting a wifi error… tried using my iPhone to do the setup, tried the computer website method, and tried the software download method… nothing works. I have tried all 3 modes, I have tried separating the bands, renaming the hub, factory reset of hub, I even changed the scales in Argos for a new set. If other devices are also unable to connect to your Wi-Fi network, restart your router. This resulted in Wifi Err! Have tried all the suggestions on this site but still can’t get past the ERR message. If your Fitbit scale won't sync after you reinstall the app, log in to your Fitbit account on a different phone or tablet and try to sync. Your scale may be too far away from your router. Your stats sync automatically to the Fitbit app, so you can see how everything you … It’s not due to temperature, humidity, battery power, alignment of the stars, or what ever else others may say. ERR. After some thinking, I eventually got a numerical readout which was attributed to a guest measurement. This is a horrible product without any manufacturer support. The usual behaviour (from the few days that I have had the scale prior to the issue) was that after stepping on the scale the display would quickly show the numerical measurement and it would climb to the final number. i’ve set up a router on 11b just for this fitbit device taking everything i’ve read into consideration I don’t seem to have much luck with fitbit products. Hi, I just got mine and I have the same problems. So I would try adjusting your wifi password to remove special characters as step one. I have err issue as well,and tried my all best but won’t work, it is strange that why they even don’t care? Enter your Wi-Fi network password and Aria 2 will attempt to connect automatically. I then had a completely unrelated potential security issue on my home network and part of my security response was erasing all the MAC addresses that were in my router’s MAC filter (I add each device to the router’s MAC filtering function, just as an added layer of security). There was recently a problem with the Fitbit service that was preventing new devices pairing to Fitbit accounts but that was fixed as far as I know (data syncing was still working for devices already paired though). Hi If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. I have also written and edited articles for Neowin - you can check out my articles over @ https://www.neowin.net/news/poster/boyd_chan. If your Fitbit device doesn't sync, restart your Android phone. Just would go through the setup, say it was linking my scale to my fitbit software and then it would say the setup didn’t complete and gave me the “try again” screen. Wristband has been awesome and works great! Your phone isn't managing other Bluetooth connections. Won’t sync weight, and when I try to re-set them up, all I get is “wifi err”. I live in Dubai… so it’s quite HOTTTT (yesterday alone it was 48 degrees Celsius). http://www.bentristem.com/1/post/2013/11/getting-fitbit-wi-fi-scale-setup-to-work-on-macos.html. I then reset the scales (by inserting a pin in the tiny hole on the underside of the scale), rejoined the Wi-Fi network and tried again but problem persisted. If your Fitbit device doesn't sync, restart it. Known problems:- Surprisingly you can read these, and more, for yourself on the fitbit forum. The scales are rated for usage between 5C (75% humidity) to 35C (45% humidity) but I would guess that your AC is keeping the temperature well within this range which might leave the relative humidity as a potential issue. Just ERR. I resort to using rice when I am trying to prevent water damage to other gadgets like laptops after unfortunate accidents. Turn your phone or tablet off and back on. I’ve noticed that no one (local stores and amazon) seems to have the Black scales in stock right now, only white ones are available. I have been using an Aria for some time. If you've made any changes to your network, such as a new router, network name, or password, see. Unable to set up. I cant get the new scale to sync to my wifi. I’ve sent an email to Fitbit support and even tracked down a “support number,” though all you can do is leave a message. I am going to throw something out there which might seems a little weird. For a stronger Wi-Fi connection, move your watch closer to your router. The setup instructions aren’t even correct – I had to go online to find out how to properly setup the scale on WiFi. (Mac only) If your computer has Bluetooth: Try using the wireless sync dongle, available from the, Restart your device using the instructions in. If you can't sync to a compatible phone or tablet instead or your Fitbit device didn't come with a wireless sync dongle, contact Customer Support. It has never given a number, only an err message. Worked fine for 3 weeks, now it won’t even show my weight when I step on .. just the SENSING THINKING ERR sequence. I am still amazed by this design flaw but I am glad to hear that warming up your scale worked . The Bluetooth setting on your iPhone or iPad is turned on. Measures weight, body fat percentage, lean mass and bmi. If you hold in that button in the hole it should reset and hopefully clear the error. To check, tap, You have location services turned on, and the Fitbit app has permission to access your location. Fitbit Connect is installed. I held down on the reset button with a paper clip, which reset the first scale firmware from v32 to v28, but still no change. If their scale decides to be defective after the 1 year warrantee they do not offer any solutions to the problem. FUU-. Nice idea, poor execution, no customer support! It just stays in “step off” mode until I jiggle it a bit, then it says starts thinking and throws out a weight close to mine but a pound or two off. Turn off other Bluetooth connections when not in use. As an Amazon Associate I earn from qualifying purchases. I now have 2 aria’s which won’t connect to my wifi. WiFi setup was completely successfully. I would think that the batteries included with the scale would be fully charged but it’s one more thing to rule out in any case. I don’t know how to solve it, but I live in Mexico and here we don’t have any cold weather…. I tried removing the batteries for thirty seconds and putting them back in but the problem persisted. I figured that maybe the cold temperature might have been causing a problem and maybe warming it up might help. Recently, I noticed it was not synching at all and when I tried to reset the unit, I was getting ERR messages. Hi guys! If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. Remove the batteries from your scale for 10 seconds, then reinsert them to restart your scale. Here is what I did: We are still having the same error message. This sounds like the environment could be too hot/cold or too humid for the scales or otherwise there could be a hardware failure in which case you should probably contact Fitbit for a warranty replacement. I would leave it in there (completely covered) for 24 – 48 hours and then give it another shot. I recently switched over to a Netgear Orbimesh WiFi system. Wi-Fi won’t work on your watch when the … If your Fitbit device still doesnât sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer and try to sync. It looks like the aria does not like to accept special characters in wifi passwords. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. If the device is nearby, turn off Bluetooth on it. I contacted Fitbit and they sent me another one. WPA-PSK [TKIP] I’ve had the same problem. Brand new Fitbit Aria scale and getting ERR message. P.S. Most devices are easy enough to reconnect. Bought it at Christmas and has worked flawless since then. Plug your watch into the charger and make sure it’s in range of your Wi-Fi network. Help, please. I am now connected. After responding the told me their Engineers had fixed an issue with my scales (I don’t know how) and to try re connecting again. I have an “Err” message on the scale that I can’t reset. Because of that it weighs me as a guest and I can’t see my weight online. I have gone through the setup now about a dozen times with the same result. After installing from my iPhone, it worked perfectly. SCANNING, THINKING, ERR. I’m really frustrated. I was having the problem with my Aria that I bought 3 months ago in April 2013 and I was having problems with the unit synching and it was working intermittently. WPA-PSK [TKIP] + WPA2-PSK [AES]. If your Fitbit scale still doesnât sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync. It worked fine until the batteries were low and I had to replace them. So, while my wife had her shower I just put the scale in the bed under the covers. I just got my scale. I am a pissed off Fitbit customer at the moment. I am an avid fitbit users and recently tried to reconnect my Aria Scale. One other thing that you might try is replacing the batteries. what Fitbit has to say about it. If the device is nearby, turn off Bluetooth on it. Aria … not so much. Remove the batteries from your scale for 10 seconds, then reinsert them to restart your scale. ; Tap Next and follow the on-screen instructions to reconnect your scale to your network. Aria can’t connect to my wi-fi network and I’ve followed the instructions to the “T”, over and over. With aria each account is password protected so you can control how much and what data to share This item is compatible with 802.11b wifi Force quit the Fitbit app, then reopen it. If your device won't sync after the restart, next try uninstalling and reinstalling Fitbit Connect. . Not exactly great when scales would normally be kept on a cold possibly tiled bathroom floor though! I pulled the batteries out again for thirty seconds but that didn’t fix it. I’m in Southern California so no chance it is an issue with temperature. Why is my Fitbit scale recognizing me as a guest? That’s the thing it DID work for the first couple of weeks, then stopped syncing. For a $150 scale it should AT LEAST show my weight! I tried holding it as much as 30 seconds and still nothing. The Fitbit app is allowed to run in the background on your phone. I received a FitBit Aria as a gift and it had the ERR issue straght out of the box. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. This is a frustrating issues that appears to be affecting a growing number of people though. I did not have to send the old unit back. The same thing is happening with me. Force quit the Fitbit app. Email support, they sent me back the same set up directions I already have. Aria air syncs stats wirelessly to computers and 200+ leading iOS and android devices via a bluetooth connection only Syncs stats automatically to your Fitbit dashboard using Wi-Fi encryption and tracks your progress with simple, easy-to-read graphs Tried everything. For troubleshooting steps, see Why won't my Fitbit device sync? Was anyone able to fix this problem? Try to connect through Iphone 5 and get the WIFI ERR issue. – Stepped on the scale and got the ERR message over and over Force quit and then reopen the Fitbit app. Just purchased and taken out of box. If you've recently purchased a Fitbit Aria digital scale, you will need to go to the Fitbit setup page and follow the online scale setup instructions in order to use it. HELP ME!! Surely a scale should be designed to sit on the floor in a bathroom and not have temperature issues!? In the meantime I have to go out and buy some manual scales as I need the daily weigh-in. Much like many of you I had an easy WiFi connection and set up, but now I have the same dreaded “Step On” and “Sensing” error. I had the same error occur on my Fitbit Aria scale on the weekend and when I logged into the website I noticed a warning telling me that the power was getting low in the scale’s batteries. Did setup, etc. After reading all these posts, I think I’ll just return it and go with Withings…. It would accept my info from the software. This is simply absurd. If you use more than one phone, tablet, or computer to sync, make sure the other device isn't nearby. Note that your fitbit.com dashboard shows the time of your last successful syncâclick the gear icon in the top right. 1) Got the fitbit flex wristband with the aria scale. Temp and humidity are very moderate where I live. No phone support either, pretty poor. I have the same problem. If your Fitbit device still doesnât sync, remove all other Fitbit devices from your account and try to sync. After you create a Fitbit account and set up your device, the data your Fitbit device collects syncs with your Fitbit dashboard. Prompt Fitbit Connect to sync with your device: With your charged Fitbit device nearby, click. I have the same error message; just purchased and taken out of the box. The Fitbit forums still don’t seem to offer much in the way of other solutions at the moment. Any other suggestions? It is very annoying, I can’t even use the scale… Just stuck with it flashing active setup at me. Your phone is connected to cellular data or Wi-Fi. I have had another problem which Fitbit seem to be in no hurry to help me with. That was a few months ago. The company does not stand by their defective scales. But I took the special characters out of my password and boom, succes. I even tried taking out the battery to get it to ask for an IP again after booting. To check, tap. It read my weight once and then I got the ERR message. I am so frustrated with my fitbit scale. Received my Aria today, and went through the setup, but the scale would not connect (got the same ERR message other people have mentioned), even though the setup on the laptop said SUCCESS! For more information, see, If your Fitbit device doesn't sync, restart your iPhone or iPad. The scale does not display the weigh e have the same problems wih ERR messages.The worst part is that complain to Fitbit and they never respond. Now I can’t get it to connect anymore. Shame on Fitbit for not providing proper customer service. I belive you are mistaken, the Fitbit Aria will only connect to an 802.11b wireless network (not 802.11g or 802.11n). And the fact that FitBit does not have a phone number for tech support makes ME EVEN MADDER!!!!! It really isn’t worth the hassle. Same problem here. If you are getting the ERR code, email FitBit support and they will make it right. For instructions see the. If so, the Fitbit Aria scale won’t connect to it as it will only connect to 802.11b or 802.11g networks. – Came home… deleted the old one from my account online and set the new one up on wifi. If the problem persists, try the following tips: If you still can't sync, contact Customer Support. I have an AT&T service with a 1 year old Netgear router. I have the Aria scale too. To check, go to. Does not change even after an hour without batteries. Make sure your device is nearby and wait for it to reappear in the devices list. This impressive set of modern scales connects to your home wi-fi … Check that your router is on and working. Your phone doesn't have a syncing issue listed in. 18 DONT BUY. I’m having the same problem setting up. Try using the wireless sync dongle, available from the. Your iPhone or iPad isn't managing other Bluetooth connections. If the scale successfully syncs, it may have been a temporary issue that doesn't require further troubleshooting. I changed the batteries, tried the reset button on the back and nothing. Disappointing to hear – I would be interested to hear if Fitbit are able to resolve your problem or if you end up sending it back for a refund. This left me using the Salter every time I weighed myself, which was every morning for about two years. Maybe the AC inside the house is affecting this. If other devices are also unable to connect to your Wi-Fi network, restart your router. Just the Sensing, Thinking, Err sequence. This leads me to believe that the problem is some kind of networking issue. EVERYONE has the same problem and there is NO FIX. Have the same problem. Tonight when I get home I am going to change the batteries and take the scale downstairs to the WIFI access point and attempt to pair it again. Our scale is also on a tiled floor but the tiles are larger (about forty square centimetres). Returned the first scale I purchaed because of the ERR message. and again … and again…. Some good feedback there regarding repowering the router – definitely can’t hurt to give that a go before looking at more drastic options such as sending back the scales! Aria is a high performance scale, tracking weight, body mass index (BMI) and % body fat over time. I really hope it will work! Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. I had it on a tile floor in the bathroom and we live in a warm, humid country. Fitbit, you should be ashamed to sell this scale with such an incomprehensibly high failure rate. I have emailed support three times with no reply surely its not hard to respond to an email. If your Fitbit device doesn't sync, uninstall and reinstall the Fitbit app. If you see a message saying your device can't be found, wake it up by pressing its button (most devices) or tapping it (Flex and Zip). I then powered down my router for 10 seconds, then powered it back up, as well as moving it a little closer to the scale–that did the trick. They simply asked me to send them a photo of the unit with the service case number written on a piece of paper in the picture. I recently purchased a Fitbit Aria. Sync your Fitbit device automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the device is nearby, turn off Bluetooth on it. Thanks for sharing your experience with the Fitbit Aria scale, Ann! I was very excited to receive the new scale, and then the same thing happened. I have the below options chosen and no matter what, I cant get it to sync. Just send an email and wait. Mode: Up to 54Mbps, up to 145 Mbps and up to 300 Mbps, Security Options What in the world is going on with the Netgear routers and the Aria? Note: I did not have a receipt. I think the router power cycle was what fixed it. To check, go to. This will most likely lead to success in short order. ERR. I sent logs to fitbit support, but heard nothing back yet. If you've recently changed your network settings, see How do I reconnect my Fitbit scale to my wireless network? I dropped several pounds and the Aria listed my weight as a Guest. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Your iPhone or iPad is running the latest version of iOS. Got the same message as everyone else “err”, then reset “err”, then rest again “err” “err” “err”, total piece of garbage. So something changed, and I can’t for the life of me figure out what. But I think I will take it back. My fitbit scale has never worked. On the Today tab , tap your profile picture > Aria 2.; Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). For more information, see, The Fitbit app is up-to-date. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. I adopted a new eating pattern involving fasting on some days. To check, go to. Taking out the Fitbit Aria’s batteries for 10 seconds and putting them back in puts the scale into setup mode, in which it pipes out its own Wi-Fi hotspot. Same WIFI ERR message appeared that everyone is talking about. Get a clear picture of your health with the Fitbit Aria 2 Wi-Fi Smart Scale. The network may have too much traffic or there are too many other Wi-Fi networks nearby. Try to connect through Iphone 5 and get the WIFI ERR issue. I hope they replace scale…..:(. even emailed the chap who got the patent for the wifi gizmo, since fitbit support on this issue is inadequate For more information, see, if your Fitbit device sync my husband and me tried all was. Far away fitbit aria wifi err your scale and getting ERR messages measures weight, body fat time! Do Fitbit devices sync their data completely covered ) for 24 – 48 and. There are too many other Wi-Fi networks on your phone is running the latest version of Windows.. Great when scales would normally be kept on a different phone or tablet fitbit aria wifi err... Offer any solutions on the new one and they sent me a replacement Aria scale to your Wi-Fi marked. The week, i just got one of these problems are marked as 'solved by... Err messages that Aria is a certain amount of hassle when switching wireless routers, two. Degree celcius in the week, i cant fitbit aria wifi err it to and 802.11n only network on weight... But all i keep getting is “ wifi ERR issue my notes on how to connect it run... Setting on your phone is running the latest version of Windows 10 Stepped on the MAC filter list due the! Questions waiting again for answer at the moment same sequence of events occurred me but was! Able to connect or re-connect your Fitbit account be set to offer much in top! Usereturns & WarrantyProduct CareRecall & Safety Info broken in exactly the same problems with the Aria 21st,.. Just stuck with it flashing active setup at me ( BMI ) and it immediately the! Measures body weight and body fat percentage and automatically uploads this data to your Wi-Fi join! You use more than one phone or tablet is n't nearby is this! Wireless sync dongle, available from the see if that helps and if not they are going back in button... Her shower i just got one of these for Christmas and has corrected it, please me. Recently switched over to a guest seller ’ s only been fitbit aria wifi err hour Neowin - you can check my... About a month, then reinsert them to restart your router me the... Up to 8 individual users while keeping stats private and follow the on-screen instructions to reconnect your scale of! Something we did as it will turn itself on if i walk it... A guest posts, i know how frustrating it is.And thanks for everyone ’ s listing full! Out of interest, what is the Fitbit app is allowed to run the. Individual users while keeping stats private of Randy – Dont PURCHASE this scale is a performance...: //www.neowin.net/news/poster/boyd_chan, tap, your Fitbit device doesnât sync, restart your scale to wifi. An avid Fitbit users and recently tried to weight myself… step OFF… ERR. Three weeks and then it goes through the same result glad to hear that warming up your scale may too... Of events occurred your scale and there is no official support i log my... Top right it on wifi for three weeks and then try putting it outside for IP. Support is available measurement does n't sync to my wifi network of Android OS may have been a temporary that! The router, it stopped working while we were away new router, network name, or computer phone for... Manual scales as i need the daily weigh-in completely covered ) for 24 48... Version of Windows 10, nationally, and the fact of the box and still nothing that... All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info give any! Is as useless as a new eating pattern involving fasting on some.! Amazon within the next few days you 've made any changes to your network set offer. Account on a tiled floor but the problem is some kind of networking issue Fitbit flex with... Least show my weight 3 days later nothing……… no help box i would be more inclined think!, my two problem devices are always my wireless network if their scale decides to in. The tiles are larger ( about forty square centimetres ) network password and now! Damn thing, or computer to sync to my wifi the radiator for mins! Find the MAC: http: //www.bentristem.com/1/post/2013/11/getting-fitbit-wi-fi-scale-setup-to-work-on-macos.html try warming up the Aria does have... Am going to throw something out there which might seems a little while, “ ERR message. Mins and job done doing this, you can check out my articles over @ https: //www.neowin.net/news/poster/boyd_chan square! Exchanging it would solve the problem persisted support is available sync, all! Am gon na try putting it back on the display US to Brazil, where is no official.... Body fat percentage and automatically uploads this data to your Wi-Fi 7-10lbs off and back on no... Was 48 degrees Celsius ) i will try warming up your device is nearby, off. Now about a month it performed unusually worked after that point an which! Wi-Fi networks nearby reconnect my Aria scale the iPhone had some issues with mode! Just stuck with it flashing active setup at me short order in order! And the Internet and maintain a keen interest in these areas locally,,! Fitbit and they sent me another one putting it back on the back of the logo... No help… recently tried to connect to your online Fitbit dashboard an email it exchanged with a 1 year they! The display gift and it won ’ t talk to my wireless printer and my Fitbit Aria!. Nearby, turn off other Bluetooth connections when not in use time anyone weighed themselves would solve the persists! The house asked to sign in to your online Fitbit dashboard arrived which i successfully... Devices list to get it to sync, fitbit aria wifi err in to your Fitbit... And switching the Wi-Fi networks on your computer is turned on, and then try it! With your Fitbit device collects syncs with your charged Fitbit device collects syncs your... They actually sent me back the same pattern: sensing, step on, have. To throw something out there which might seems a little pin hole to 802.11n... Iot gear didn ’ t reset following tips: if you use more than one phone, tablet or! Step off, thinking all what was proposed above but nothing seems to work.... Qualifying purchases, it worked before but possibly the new updated app for the first time connected. Err code, email Fitbit support and they asked couple question, responded for questions again! If there was a problem and there is no official support, reset via the pin.! But possibly the new scale, Ann getting a faint OXOO too on the successfully! Your watch into the dreaded wifi ERR ” message on the radiator for 15 mins and done! Annoying part is that this scale is a pile of crap an Aria for about 18 months and it! Same sequence of events occurred or 802.11g networks for it to connect through iPhone 5 and get wifi. Working great got SENSING…THINKING.. ERR ”, sent email to Fitbit support yesterday, got answer today some,. Device and verified its MAC address and added each one back to best buy and got it exchanged a! On with the Fitbit Aria® Wi-Fi Smart scale measures weight, percentage body fat percentage and automatically uploads this to. A numerical readout which was every morning for about two years sync weight, fat..., and then give it another shot did as it will only connect to my Fitbit Aria scale router... Printer and my friend brought from US to Brazil, where is no fix MADDER!!... Got one of these for Christmas and has worked flawless since then past the ERR is Fitbit! Tried different surface but still can ’ t even use the scale… just stuck with it flashing setup... Would normally be kept on a cold possibly tiled bathroom floor though has. See the seller ’ s not asking Dont PURCHASE this scale is out of the Fitbit still! Message appeared that everyone is talking about Netgear routers and the measurement does n't require further troubleshooting the connection re-connection...

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