My Book (RWDBFJK) (Recertified) | Western Digital Store You will first need to decrypt the drive using the Western Digital utility and then use something like Runtime.org GetDataBack data recovery software (free demo available.) I just wish I found this page before buying a WD 3 TD earlier this week. A new control board is not enough. I have a similar problem, with two (1TB&2TB)My Book Essential drives. Receive free standard shipping (UPS Ground) on eligible purchases delivered within the contiguous United States, excluding addresses in Hawaii, Alaska, Puerto Rico and other U.S. territories. As you mentioned, I don’t care about losing data. cheap! It simply freezes. So a “Quick Erase” might be dumbfounded with the encryption drive. If the USB connector or power supply connector fails and encryption is enabled, your best option may be to repair the USB connector on the enclosure/board. Even if the drive is removed from the enclosure and connected directly to a computer, it will be unreadable because the hardware encryption chip is missing. Both the drives are suitable for techno-geeks and IT individuals. You need to get the key back out of the flash and put it into a new one in order to decrypt the drive again). 4 1TB USB2.0 disks as well as 1 3TB USB 3.0 Disk. Depending on the hardware you use, this encrypted data may or may not be stored on the drive (some enclosures have a flash that stores the data… this can REALLY screw you as the OP stated. It is impossible to access (decrypt) the drive if the enclosure circuit board fails, even if the drive itself is fine. I have the same disk, same problem but without the second controller, unfortunately. I want to know now that if I fix the broken USB, can I retrieve my data, even though I quick formatted (outside) of the encryption chip on the hardware? List of all WD firmware and software available for download. Here’s an interesting article discussing WD Passport Drive Encryption: http://www.myce.com/news/poor-encryption-on-wd-my-passport-drives-77599/. The only other difference I know of is you can't reuse the external hardware with another spare drive I think its because of the encryption. Prior to this happening, I was able to get all the sentimental data off the drive, so all that remained was files for streaming to the consoles. Just activate password protection and set your own personalized password. I’m considering to download an Ubuntu Live USB version and try to see If I can load the OS with the HDD attached to the motherboard. What if the the tech botches the repair on the drive? Sounds like i have to send the HD to the recovery center and have to fork out the $1K+ for get my family pictures back. Did my research. 2) Price Instead I’m going to buy a proper NAS in conjunction with Hitachi drives. WD Easystore VS WD My Passport: What’s Difference. By default, the My Book comes pre-formatted in exFAT enabling modern PC and Mac computers to read the contents directly, and on the drive is the WD … If you’ve enabled the hardware-based encryption, the data on the drive is completely inaccessible without the encryption chip in the Western Digital enclosure. All in a sleek enclosure that complements your modern desktop. The WD element is the standard version whereas the WD My Passport has three other versions. I would like to know how wipe it and insert it into my PC because I tried with generic USB enclosure, but I couldn’t do anything. I tried buying another one to replace the usb board and still no luck. I expected to be prompted that all my data would be erased, but I wasn’t. However, the My Passport series of drives stores the key material on the drive itself. – PCB Board? When you change the password, the only thing that is re-encrypted is the random 32 bytes. WD Easystore is similar to WD Elements, but is Best Buy exclusive, and occasionally incredibly cheap per TB (cheaper then a bare drive) AFAIK, they use the same mix of drives. You could attach it to any grneric usb enclosure or sata cable and recover the data. After trying this and that, I was loosing confidence that I would ever see my data again. This is OK for security, but horrible for data recovery. Comparison of Western Digital My Passport vs Western Digital My Book External Hard Drives. I’m going to get my data off here ASAP and never use WD drives again! Carlton, I am completely choked with WD. If you do want to encrypt your drive, there are alternatives. The only thing I can think to do is to test with a blank drive. Good morning Carlton! If the drive itself has failed, and not the enclosure/circuit board, you must perform data recovery on the drive and enclosure as a pair. The drive just stopped ‘existing’. I included this in the post and gave you credit. WD Elements do not. Just confused on one point, if, after getting my data off, I reformat the drive attached via SATA as now an internal drive, would that rid the drive of the need for the USB to SATA bridge? For this reason, I highly recommend not using the hardware-based encryption unless you have a solid off-site backup plan, such as Backblaze. Today, we will be looking at the 8TB hard drive for each. I own several Western Digital Mybook external harddrives. But for external hard drives, the encryption chip and drive are in the same enclosure. is there no other way round the hardware encription i just have my hard drive with out the external case ing documents extreamely important. Hope this KBA helps clear things up regarding hardware encrypted My Books vs My Book with RAID and reading the drives on a regular PC support.wdc.com. So WD My Passport, while being a cheaper option, tends to get more favorable ⭐ reviews than the $143 WD My Book, as seen on the chart below. Then, apparently the encryption board went out. I can confirm that you can remove the drive from usb/encryption bridge, connect it directly to sata on mainboard (it handles bad sectors much easier), sector clone it to a new/good drives using a tool like ddrescue, connect the new drive back to usb/encryption bridge and your data is accessible. Massive capacity. And if you don’t mind. I definitely would not recommend it due to the encryption problems. So if your external drive fails, or in case of a catastrophic event (fire, theft), there is still a secure copy of your data. Yes JoeySmyth. If you encrypt your drive, data recovery is even more difficult, so I strongly recommend using an online backup service. What B.S. That’s it. For external hard drives, it’s every bit as secure as the hardware encryption and, if the circuit board or enclosure fails, you can remove the drive and attach it to a computer/different enclosure and still decrypt and access the data. I received a replacement card via ebay which had the same results as the original card. I need the data off a drive and am wondering if I need to buy another 3tb drive to exchange the drives or get the circuit board from the new one. If you send the drive to a data recovery company, be sure to tell them the drive is hardware encrypted and send both the enclosure and the drive. I connected my laptop power supply to the ext.hdd and damaged the board. Difference is that WD Element is a basic plug n play external drive without any hardware encryption and software or tool. Not really. Just activate password protection and set your own personalized password. You are basically left guessing the key (not your password). Home Theater Calculator: Viewing Distance, Screen Size, See this article for various software encryption options, How to Configure dBpoweramp for Bit-Perfect CD Audio Ripping, http://www.myce.com/news/poor-encryption-on-wd-my-passport-drives-77599/, 1080p Does Matter - Here's When (Screen Size vs. Here’s my general work flow for how I’d convert a HW encrypted drive to a completely standard, non-encrypted one: 1) Backup any data already on the encrypted drive to another device. Normal mount, all data is there. I am unable to view any of the data on the device. This desktop hard drive measures in at 5.5 by 1.9 by 6.7 inches and weighs 3 pounds. I have connected the HDD directly to the motherboard but the computer stops at “Starting Windows” screen. The USB connector broke. It can help you save all your music, movies, videos and applications. lesson learned – do not buy name branded external storage units! My Passport SSD is a lot more expensive but it has the added advantage of speed, compatible with USB 3.1 Gen 2. We take a look at two products by Western Digital-WD Elements and WD My Book. Yes, just put the drive in a generic enclosure and reformat it. Viewing Distance vs. Go to popularity ranking. I just put the known good controller on the ‘dead’ drive, and BOOM. EM: Unfortunately, the drive is probably encrypted even if you didn’t set a password. Compare the main Features, Specifications, Prices and Select the Best Model. Big mistake. also to add. Excuse me JoeySmyth. My computer does not even detect the drive or if it does it only shows empty folders. I highly recommend CrashPlan from Code 42, which gives unlimited online backup space for $3.96/month (and free backups between you and your friends/family computers. If you take the drive out the MyBook enclosure and insert it into a PC … then sure, the data can’t be read (because it’s Encrypted) but, you can wipe and format the drive to work inside the PC (as long as you don’t care about losing your data), I don’t use encryption which i why i’ve purchased several WD Elements External HDDs (because they don’t have encryption … and they are also cheaper). It lays down the binary tracks of the media which are then used by higher level functions like partition managers and regular format operations. You can choose from a 3TB, 4TB, 6TB, 8TB, 10TB, 12TB, and a 14TB. The WD 6TB My Book Desktop contains a WD60EZRZ drive - a Western Digital Blue, 3.5" SATA III drive - 6Gb/s, 5400 RPM disk with 64MB Cache. However, I would like to add that WD hardware encryption issues has been one of the most reoccurring problems in data recovery industry. I am at the point, where I extracted a 4TB Mybook, from the enclosure and jumped through many hoops, trying to get it to be recognized. Rick. Yes, you should be able to reformat the drive and use it normally after attaching it directly to an SATA cable. Hi, I am just enquiring about my “Western Digital” My Book Essential 1TB external harddrive. Could you share the procedure to wipe and format the HDD for internal use ?. is it possible that nobody figured out a way to decrypt it? Its combination of solid performance, hardware encryption, and useful utilities makes the 5TB WD My Passport a strong contender for … * A “low level format” is a very special hardware level format that works at the extreme lowest level of a drive. On top of that, it's fairly safe to say that WD Elements Desktop is a more popular external hard drive, based on its 5,000+ reviews. how does one about go about recovery with software? So WD Elements Desktop, while being a cheaper option, tends to get more favorable ⭐ reviews than the $149 WD My Book, as seen on the chart below. Just found this article, and it has a lot of usefull information. If you can find the software, it would not be unwise to use to truly ensure the drive is completely reformatted at the very lowest level. I would recommend the Elements if you are interested in shucking the drive, but have no opinion otherwise. The My Book drive’s built-in 256-bit AES hardware encryption with WD Security™ tools helps keep your content private and safe. sounds OK and there is no burning smell. So the drive is always encrypted. I had the 2TB one nearly full when the USB bridge failed. Carlton, of course, we find all this good pertinent information, after the fact and hours of research, but thank you for all the great info. Converted drive can either be imaged or fixed if firmware needs to be manipulated. JoeySmyth I’m pretty sure that It supports 3TB HDD. Thank you, I really appreciate it. Once I set a password, I unmounted the drive, and sure enough, in order to mount it again I needed the password… however the pre-existing data on the drive could not be encrypted since I wrote it all when the drive had no encryption set. So what does this mean? Is it possible that if i fix the USB, that my data will work normal, since I formatted it in a generic enclosure without it going through the encryption chip?? However, anytime that I try to format the drive I’m told by the computer that there is no media on that drive. See this article for various software encryption options. Good luck! Instead of buying a case … are you using a Desktop PC ? A local TV repair shop or technical school is where I would start looking for help. My HDD stopped all of a sudden. You can attach it to a computer to confirm, but all of the newer Western Digital enclosures appear to encrypt the drives automatically with an internal chip. Compare the main Features, Specifications, Prices and Select the Best Model. WD has created the equivalent of a ‘terminator’ drive. It wasn’t until I reattached the bridge card outside of the housing, that I could see all was well. Is there some software to format wholly the hardware encrypted drive, I don’t mind losing the data.Can the jumper setting also aid in resetting just like we would reset the bios by adjusting the jumper settings in computer motherboard. On top of that, it's fairly safe to say that WD My Passport is a more popular external hard drive, based on its 5,000+ reviews. Generally, hard drives look very similar – a small box with USB ports. I haven’t seen any details of breaking the encryption. WD's My Passport boxes automatically encrypt data as it is written to disk and decrypt the data as it is read back to the computer. For this reason I have never and will never purchase a WD external drive again. * Excluding taxes and shipping costs; after any applicable coupons have been applied. I hope that this addition post will help someone to get their data back. when I go into disk storage, i am prompted to either initialize the mbr or the guid. You will most likely need to put the drive into an identical Western Digital enclosure to recover the data. Its spinning fine and When drive does not mount? The controller craps out, and the data is auto-encrypted without my knowledge, and cannot be ‘seen’ by anything but a WD controller. Under computer management it says “unallocated” with 931.50GB data Thank you for the support Carlton, will try it! If anything happens, you can move your data and still recover it with your password. Vista.. Natalie, i highly recommend not using the hardware-based encryption unless you have a question regarding the Elements. 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